Compliance
Compliance & investor information
Grievance redressal, the monthly investor complaint disclosure, and the Investor Charter — published in full, on one page.
Chartians Market Research Private Limited · SEBI Registered Research Analyst · INH000024231 · Last updated 31 August 2026
Grievance Redressal Policy
Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent at chartiansresearch@gmail.com.
Alternatively, the Investor may call on +91 – 9274387982
A letter may also be written with their query/complaint and posted at the below mentioned address:
509, Laxmi Enclave – 2, Near Gajera School, Katargam, Surat – 395004
The client can expect a reply within 21 days of approaching the Research Analyst.
In case client is not satisfied with our response they can lodge grievance with SEBI at https://scores.sebi.gov.in/ or may also write to the office of SEBI.
After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
For more details about the ODR mechanism, fees, timelines etc., kindly visit: https://smartodr.in/login
Details of Compliance Officer
Name: Rajnikant K. Bhalani
Contact No.: +91-9274387982
Email: chartiansresearch@gmail.com
Contact Details for Grievances
| Designation | Contact Person | Address | Contact No. | Email-ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | RAJNIKANT BHALANI | 509, Laxmi Enclave – 2, Near Gajera School, Katargam, Surat – 395004 | 9274387982 | chartiansresearch@gmail.com | Monday to Saturday. 9:00 am to 5:00 pm. |
| Head of Customer Care | RAJNIKANT BHALANI | 509, Laxmi Enclave – 2, Near Gajera School, Katargam, Surat – 395004 | 9274387982 | chartiansresearch@gmail.com | Monday to Saturday. 9:00 am to 5:00 pm. |
| Compliance Officer | RAJNIKANT BHALANI | 509, Laxmi Enclave – 2, Near Gajera School, Katargam, Surat – 395004 | 9274387982 | chartiansresearch@gmail.com | Monday to Saturday. 9:00 am to 5:00 pm. |
| CEO | – | – | – | – | – |
| Principal Officer | RAJNIKANT BHALANI | 509, Laxmi Enclave – 2, Near Gajera School, Katargam, Surat – 395004 | 9274387982 | chartiansresearch@gmail.com | Monday to Saturday. 9:00 am to 5:00 pm. |
The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to:
https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI's SCORES Platform (SEBI Complaints Redress System).
SCORES Portal: scores.sebi.gov.in
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in
Complaint Board
Last updated 31 August 2026
Investor Charter – Annexure-B as per Circular No. SEBI/HO/IMD/IMD-II CIS/P/CIR/2021/0685 dated December 13, 2021
Data for the month ending August 2026 · Last updated 31 August 2026
Complaint data to be displayed by Research Analysts
Monthly disclosure format. Data for the month ending August 2026.
| Sr. No. | Received from | Pending last month | Received | Resolved* | Total pending# | Pending > 3 months | Avg. resolution time^ (days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from investors | Nil | 00 | 00 | Nil | Nil | Nil |
| 2 | SEBI (SCORES) | Nil | 00 | 00 | Nil | Nil | N.A. |
| 3 | Other sources (if any) | Nil | Nil | Nil | Nil | Nil | Nil |
| Grand total | Nil | 00 | 00 | Nil | Nil | N.A. |
^ Average resolution time is the sum of the time taken to resolve each complaint in days, in the current month, divided by the total number of complaints resolved in the current month.
Trend of monthly disposal of complaints
| Sr. No. | Month | Carried forward | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | Dec-25 | 0 | 0 | 0 | 0 |
| 2 | Jan-26 | 0 | 0 | 0 | 0 |
| 3 | Feb-26 | 0 | 0 | 0 | 0 |
| 4 | Mar-26 | 0 | 0 | 0 | 0 |
| 5 | Apr-26 | 0 | 0 | 0 | 0 |
| 6 | May-26 | 0 | 0 | 0 | 0 |
| 7 | Jun-26 | 0 | 0 | 0 | 0 |
| 8 | Jul-26 | 0 | 0 | 0 | 0 |
| 9 | Aug-26 | 0 | 0 | 0 | 0 |
| Grand total | 0 | 0 | 0 | 0 |
* Inclusive of complaints from previous months resolved in the current month.
# Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
| Sr. No. | Year | Carried forward | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | 2025-26 | 0 | 0 | 0 | 0 |
| 2 | 2026-27 | 0 | 0 | 0 | 0 |
| Grand total | 0 | 0 | 0 | 0 |
* Inclusive of complaints from previous years resolved in the current year.
# Inclusive of complaints pending as on the last day of the year.
Investor Charter
As per SEBI Circular No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023 and subsequent amendments.
Vision
To invest with confidence in a fair, efficient and transparent securities market ecosystem where investor interests are protected.
Mission
- The Research Analyst shall provide independent, unbiased and transparent research recommendations based on thorough analysis.
- Every investor should be able to invest in an informed manner with adequate protection of interest.
- Every eligible person who wants to avail research analyst services should be able to do so with ease and efficiency.
Services Provided by Research Analyst
- Research reports/recommendations covering securities listed on recognized stock exchanges.
- The Research Analyst provides independent research recommendations based on comprehensive technical and fundamental analysis.
- Publications including reports, charts, analyses and recommendations related to securities market.
Rights of Investors
- Right to receive research recommendations/reports that are unbiased, transparent and in a timely manner.
- Right to receive fair and equitable treatment, without any discrimination.
- Right to complete disclosures regarding conflicts of interest, past performance and methodology used.
- Right to lodge a complaint and expect timely redressal of grievances.
- Right to receive service agreements and understand fees structure before availing services.
Responsibilities of Investors
- Investors should deal with SEBI registered Research Analysts only.
- Investors should always verify the registration of the Research Analyst on the SEBI website.
- Investors should understand that research recommendations are not guaranteed returns.
- Investors must provide accurate personal and financial information.
- Investors should understand the inherent market risks before investing based on research recommendations.
- Investors must read and understand all disclaimers and risk disclosures provided by the Research Analyst.
Grievance Redressal Mechanism
Level 1 — Research Analyst
Write to chartiansresearch@gmail.com or call +91 9274387982. Expect resolution within 21 working days.
Level 2 — SEBI SCORES
Lodge a complaint at scores.sebi.gov.in
Level 3 — Smart ODR Portal
Initiate dispute resolution at smartodr.in
For the latest Investor Charter published by SEBI, please visit: SEBI Investor Charter for Research Analysts