Grievance Redressal Policy

• Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent at Rajnibhalani@gmail.com.
• Alternatively, the Investor may call on +91 – 9371719197
• A letter may also be written with their query/complaint and posted at the below mentioned address: 509, Laxmi Enclave – 2, Near Gajera School, Katargam, Surat – 395004
• The client can expect a reply within 21 days of approaching the Research Analyst.
• In case client is not satisfied with our response they can lodge grievance with SEBI at https://scores.sebi.gov.in/ or may also write to the office of SEBI.
• After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
• For more details about the ODR mechanism, fees, timelines etc., kindly visit: https://smartodr.in/login
• Details of Compliance Officer: Rajnikant k. Bhalani
  • Name : Rajnikant k. Bhalani
  • Contact No. : 9371719197
  • Email : support@thechartians.com

Designation Details	Contact Person Name	Address	Contact No.	Email-ID	Working hours
Customer Care	RAJNIKANT BHALANI	Corresponds Office Address : 509, Laxmi Enclave – 2, Near Gajera School, Katargam, Surat – 395004	9371719197	rajnibhalani@gmail.com	Monday to Friday. 9:00 am to 6:00 pm.
Head of Customer Care	RAJNIKANT BHALANI	Corresponds Office Address : 509, Laxmi Enclave – 2, Near Gajera School, Katargam, Surat – 395004	9371719197	rajnibhalani@gmail.com	Monday to Friday. 9:00 am to 6:00 pm.
Compliance Officer	RAJNIKANT BHALANI	Corresponds Office Address : 509, Laxmi Enclave – 2, Near Gajera School, Katargam, Surat – 395004	9371719197	rajnibhalani@gmail.com	Monday to Friday. 9:00 am to 6:00 pm.
CEO	–	–	–	–	–
Principal Officer	RAJNIKANT BHALANI	Corresponds Office Address : 509, Laxmi Enclave – 2, Near Gajera School, Katargam, Surat – 395004	9371719197	rajnibhalani@gmail.com	Monday to Friday. 9:00 am to 6:00 pm.

The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI.For more details go to: –  

https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal: scores.sebi.gov.in.

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.

ODR Portal: smartodr.in